Return and Exchange Policy – Selal Al Hasad

At Selal Al Hasad, we are committed to ensuring customer satisfaction by providing high-quality products. To guarantee a great shopping experience, we offer a tailored return and exchange policy for our fresh products:

1. Perishable Products

Since our products include fresh fruits, vegetables, and other perishable goods, we do not accept returns or exchanges unless:

• The product is damaged or spoiled upon delivery.
• The wrong product was delivered or the item has visible defects.

2. Return Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The issue must be reported within 24 hoursof receiving the product.
• Proof of purchase (receipt or invoice) must be provided.
• The product must remain in its original condition and unused.

3. Return Process

• Once a return or exchange request is received and the issue is verified, we will either refund the amount or replace the product with an equivalent one, based on the customer’s preference.
• The customer may be asked to return the damaged or incorrect product to the specified address.

4. Non-Returnable Items

We do not accept returns or exchanges in the following cases:

• If the issue is reported after 24 hoursof receiving the product.
• If the product was damaged due to improper storage or handling after delivery.

5. Shipping and Returns

• If the product is replaced due to damage or error in the order, we will cover the return shipping costs.
• Initial shipping fees are non-refundable if the return is requested for reasons not related to product defects.

6. Support and Assistance

For any inquiries or to request a return or exchange, please contact us via email: info@nafood.ae or phone: +971505343311.